Quality Guarantee and Replacement
Dedicated to costumers’ complete satisfaction and standing behind the quality of our models we offer our customers a 1-year part replacement for all UGEARS models. Most retailers will not exchange or offer a refund on parts discovered damaged during the assembly process. Here, at UGEARS we handle things differently; our customers’ complete satisfaction and positive experience are at most importance.
We recommend that you inspect your kit shortly after the purchase and before starting assembly. Should a part of your kit be broken or becomes broken, we will replace the part with an identical item at our expense.
Follow the steps outlined in PART REPLACEMENT to submit a request.
To ensure our customers’ best experience with our products we offer a free parts replacement for all UGEARS models. Follow the steps below to submit a request form:
We also ask you to attach a photo of an instruction page where the damaged part is pictured along with a photo of an actual broken part and of a board from where the part was cut out. The most detailed and clear photo will be greatly appreciated as it will help to minimize a chance of shipping the incorrect part.
We process replacement requests as soon as possible however, please note that some parts may be shipped directly from the original manufacturer in Ukraine and it may take up to 2-3 weeks to be delivered.